Help
One is at a desk with an account and both hands free. The other is in a riser closet holding a tool, has no account, and will read at most one screen. The same instructions would have failed both.
Creating a session, getting the link to the technician, guiding the work, and the report at the end. Includes team administration and what to do when a session misbehaves.
Read the specialist guideJoining from a link, what the buttons do, sending photos, working the checklist, and what happens when the signal gives out. No account and nothing to install.
Read the technician guideThe technician's camera starts off. Somebody who has joined can talk, send photos and work through the checklist before any video exists at all. That is deliberate: a phone streaming video through a two hour job is a dead phone by lunchtime.
Video starts when the technician taps something, either because they chose to or because the specialist asked and they agreed. Nobody can turn a camera on from another building.
If you are a specialist watching a blank stage wondering whether it is broken, it is not. Press the video request button and wait for them to accept.
Email support@proofwalk.io. If it is about a session that has already run, send the session code: the report carries diagnostics about the phone, the camera and the connection, which usually answers the question faster than a description can.
Technicians asking about photographs of their work should start with the company that sent them the link, since the job and its evidence belong to that company. See the notice for technicians.